Frequently Asked Questions

Phoenix is a modern telehealth platform that connects patients with Canadian doctors and pharmacies.

We provide an easy-to-use interface for users to chat to doctors, and for pharmacies to fulfill their orders. If a treatment plan has been prescribed, orders are automatically refilled every month and shipped discreetly to your home.

If a Phoenix physician decides that you’re suitable, a treatment plan and prescription will be created for you after your online visit.

Our physicians uphold the highest of Canadian medical and prescribing standards.

Before your order can be placed with a pharmacy, you will need to go through an online assessment form and your form needs to be reviewed by a doctor, who can then create a treatment plan.

To begin this process, start an online assessment by selecting your problem from the navigation menu.

At Phoenix we take your data security very seriously. All of your data is encrypted and secured meeting all Canadian PHIPA requirements. Access to your medical records are encrypted to protect your data at all times. We’ve designed the Phoenix platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.

Please read our Privacy Policy for more details.

Yes. Phoenix has built a modern telehealth platform to enable physicians to practice medicine and take care of patients remotely. Every doctor you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada. Telehealth is legal in Canada, and is changing health care for the better.

After your online visit a doctor will complete their initial review of your medical history within 24 hours.

If you’ve been waiting longer than this, please email help@phoenix.ca and we’ll take care of it.

We do this to make sure that you’re over 18 and that the script is in the correct and legal name. Your doctor will need to confirm your identity before treating you via our telehealth platform.

Your online visit costs $40. This does not include the cost of your medication (if prescribed).

If you are approved and choose to fill your prescription through Phoenix it will be sent to our pharmacy partner Alliance Pharmacy Group Inc. They are fully licensed and accredited pharmacy with the Ontario College of Pharmacists.

Certificate of Accreditation No. 302111

Unfortunately we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in the filling of your prescription, please contact us at help@phoenix.ca

Yes. In Canada, prescription drugs must be sent by registered mail and need to be signed for.

While it doesn’t have to be you, someone needs to sign for the package

If you believe you have a medical emergency please contact 911 immediately.

If you believe you are experiencing a side effect and it is not an emergency, please stop taking the medication and message the prescribing physician as they will be able to recommend an appropriate course of action. Alternatively, feel free to email help@phoenix.ca and we will notify the physician on your behalf.

In an emergency, please call 911 immediately.

1-888-991-8066

hello@phoenix.ca

110 Bond St, Toronto,
Ontario M5B 1X8