Frequently
asked questions
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Frequently asked questions
Online Visits
How does the online visit work?
First, you’ll answer a series of simple questions about your health. Then, you'll choose a treatment plan. Finally, a licensed doctor reviews your answers and will follow up if they need more details before deciding if a prescription is right for you.
Do I speak to a real doctor?
Yes, you will be messaging a licensed Canadian doctor or nurse practitioner directly through the Phoenix platform with unlimited follow-ups provided. Follow-up questions, symptom updates, or concerns can be sent anytime, and your provider will respond promptly.
Does the online visit require a phone or video appointment?
No, your online visit will be completely private and off-camera. All communications between you and your doctor will be done through secure text messages.
Can my health be accurately assessed remotely?
Yes, you’ll start your online visit by filling out an in-depth form with pertinent questions about your health. A licensed doctor or nurse practitioner will follow up over text if they need more details before deciding if a prescription is right for you.
It’s an emergency, what do I do?
Call 911 or proceed to your nearest emergency room immediately. Phoenix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your Phoenix doctor to inform them of your experience as this may impact your current treatment plan.
How does prescription delivery work?
If approved for a prescription, it will be shipped discreetly to your address at no additional cost. You can track your order and upcoming refills through your Phoenix account.
What provinces is Phoenix available in?
Phoenix currently supports patients in Ontario, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland, Nova Scotia, and PEI.
How much does it cost to ship my prescription?
No matter where you are in Canada, your prescription delivery fee is always free.
Is it legal to prescribe medication online?
Yes, telehealth is legal in Canada. Every doctor or nurse practitioner you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada.
Why do I need to verify my ID?
In compliance with Canadian law, we verify your ID to confirm your identity, making sure you’re over 18 and the prescription is in your correct legal name.
Is my information private and secure?
Yes, Phoenix meets all Canadian privacy and PHIPA requirements. Your data is encrypted, secure, and accessible only to the doctor involved in your care. We do not share your health information without your consent.
ED treatment options in Canada
Erectile dysfunction (ED) is a common condition where someone has difficulty achieving or maintaining an erection firm enough for sexual activity. ED can occur occasionally or become more frequent over time.
Treatment options may be available following an online medical assessment and review by a licensed Canadian healthcare provider.
Medical weight loss treatments in Canada
Medically supported weight loss involves a personalized care plan that may include prescription treatment options, lifestyle guidance, and ongoing provider support.
Treatment eligibility is determined by a licensed healthcare provider based on your health history and assessment results.
Hair loss treatment options for men
Male pattern hair loss is a genetic condition that causes gradual thinning of hair over time.
Treatment options may help slow hair loss or support regrowth when prescribed by a licensed healthcare provider following an online consultation.
Premature ejaculation (PE) treatment options
Premature ejaculation (PE) occurs when ejaculation happens sooner than desired during sexual activity.
There are treatment options that may help improve control and confidence, depending on individual needs and a provider’s assessment.
Low testosterone (Low T) treatment explained
Low testosterone can be associated with symptoms such as fatigue, reduced libido, or mood changes.If clinically appropriate, treatment options may be discussed after proper evaluation and diagnostic review by a licensed healthcare provider.
Smoking cessation support and treatment
Smoking cessation refers to programs and treatment options designed to help people reduce or stop smoking.
Medical support and prescription options may be available as part of a personalized care plan, depending on eligibility.
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Phoenix is not a pharmacy or drug manufacturer.
Prescription products require an online consultation with a licensed healthcare practitioner who will determine if a prescription is appropriate.
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